Our Cancellation Policy

At Aurora Salon and Spa, we value your time just as much as we value ours. Every appointment is reserved especially for you, and we want to make sure each guest receives the time and attention they deserve. We kindly ask that you review our cancellation policy. before booking, as last-minute changes and missed appointments affect both our team and other guests hoping to book with us.

Cancellations & Rescheduling

We kindly request a minimum of 24 hours notice for any appointment cancellation or rescheduling.

• Less than 24 hours notice:

  Cancellations or rescheduling requests made less than 24 hours before your scheduled appointment are subject to a fee of 50% of the total scheduled service cost.

• Same-day cancellations:

  Appointments canceled on the calendar day of the scheduled service are subject to a fee of 100% of the total scheduled service cost.

• No-Shows:

  Guests who do not arrive for their scheduled appointment without providing notice will be charged 100% of the total scheduled service cost.

Credit Card Requirement

A valid credit or debit card is required to secure all appointments. Your card information is securely stored through our booking system and will only be charged in accordance with our cancellation and appointment policies.

Policy Acknowledgment

By scheduling an appointment with Aurora Salon and Spa, you acknowledge and agree to our cancellation policy, including any applicable fees.

We understand that unexpected circumstances can arise and appreciate your communication whenever changes to your appointment are necessary.

Thank You for Your Understanding

Your cooperation allows us to respect our service providers' time, accommodate other guests, and continue delivering the personalized experience you deserve. We sincerely appreciate your trust in Aurora Salon and Spa and look forward to welcoming you.